We are looking for
a motivated and enthusiastic individual to become members of our Outpatient Reception team.
Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.
Communication:
· To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
· To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
· Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
Patient Care:
· To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Organising and Planning:
· To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
· To keep waiting areas tidy and patient information materials up to date
· To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process)
· Attend appropriate meetings as required by the role’s line manager.
Service Development and Research:
· Attend training courses as required to support personal development and the needs of the service.
· Assist in training of new members of the team.
· To take part in departmental audits and associated duties
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.