Description Ammeraal Beltech Ltd - the UK operating company of a worldwide group and the UK's leading supplier of process and conveyor belting to OEM's, large corporations and airports - currently have an excellent opportunity for a person to join their Customer Service/Sales Team, working in the Head Office at Hertford. The position has become available due to expansion of the team. Hours: 9am to 5pm 1 hour for lunch. Salary: 25K to 26K Approx. Monthly Bonus: Subject to meeting budget: 100/102% £325 - 103/104% £375 – 105/110% £475 110% £600 Holiday: 24 days per annum Birthday. Pension: Automatically enrolled in to pension scheme. Sick pay: After 6 months. Job Description Job title: Customer Service Team Member Responsible to: Customer Service Manager The purpose of your job is to… provide sales/customer service and technical commercial support to customers, external sales engineers and other UK locations. To do this well you must… be prepared to go the extra mile to become the customer supplier of choice. Looking after a dedicated area. Your responsibilities are…. To deal with incoming enquiries within a specified time frame, specify the belt and any accessories required, calculate the price and apply any discounts applicable to the customer, configure the quotation on Navision and email to the customer. Working closely with the external sales teams on a daily basis ensuring quotes & orders Are processed in priority order. To process incoming orders on Navision, checking stock & available fabrication resource. Liaising with the customer to agree a delivery date. Update Salesforce with ongoing information about quotes/orders/information as necessary. Following up quotations under £2k & raising opportunities for above £2K To undertake training with the end result of having the ability to understand applications and belt specification & feel comfortable to offer these to the customer. To take orders/enquires for the site teams to attend customers’ sites, gathering the relevant health & safety information required to ensure that fitting job is safely completed. To source any special belting or associated products, placing purchase orders where necessary and ensuring material arrives on time, book in the order & ship. To deal with any customer complaints, investigate where necessary and ensure that a satisfactory conclusion is achieved. Be able to process export orders for bespoke Uk produced martial going to both customer abroad & other Ab locations, following the procedure. Carrying out other duties that may reasonably be required. Person Specification Attributes Essential Desirable Qualifications Minimum 5 GCSE A - C level Must include Maths & English ICT (Information and Communication Technology) Very good key board skills – ESSENTIAL Knowledge & Skills Previous experience of providing first-class, proactive customer service Ability to work under pressure. Good understanding of various IT packages Ability to communicate within a team. The desire to build strong working relationships with both customers and colleagues. Good organisational skills Flexibility in your approach to day-to-day tasks. Technical aptitude Microsoft Word & Excel Knowledge of Navision Knowledge of the industry or similar industry. Personal qualities Enthusiastic approach to any task Enjoys providing excellent customer service Enjoys solving problems and going the extra mile. Ability to work within a busy team. Good sense of humour Patience