Motorcycle Progressor / Customer Satisfaction Agent
Salary: £27,262.95
Location: SuperBike Factory, Donington
Job Type: Permanent | Full Time
Join Europes Largest Used Motorcycle Retailer
At SuperBike Factory, were passionate about motorcycles and committed to delivering an outstanding customer experience.
With over 3,000 bikes in stock across six UK locations, we are Europes largest used motorcycle retailer and one of the fastest-growing businesses in the industry. Since launching in 2010, weve continued to grow by combining high-quality bikes with a straightforward, customer-first buying experience.
Were now looking for a Motorcycle Progressor / Customer Satisfaction Agent to join our Donington team and play a key role in ensuring every customer receives their bike in perfect condition and with complete confidence.
The Role
This is a varied and customer-focused role where youll help coordinate the final stages of the motorcycle preparation and handover process.
Working closely with our sales and workshop teams, youll ensure bikes are fully prepared, presented to a high standard, and ready for collection while delivering exceptional customer service throughout the journey.
Youll be a key part of creating a smooth, professional, and memorable collection experience for every rider.
What Youll Be Doing
Providing a warm, professional welcome to customers collecting their motorcycles
Ensuring motorcycles have completed workshop preparation and are ready for handover
Carrying out pre-collection quality inspections to identify and resolve any issues
Coordinating with workshop and sales departments to ensure customer expectations are met
Managing customer queries and resolving concerns promptly and professionally
Ensuring motorcycles are cleaned, presented, and showroom-ready
Maintaining accurate records, documentation, and vehicle status updates
Booking motorcycles into internal systems and updating CRM records
Supporting showroom presentation and stock management
Taking high-quality photographs of motorcycles for online listings
What Were Looking For
Essential Skills & Experience
English and Maths (Grade C/4 or above) or equivalent
Previous experience in a customer service or customer-facing role
Ability to work effectively in a fast-paced environment and manage multiple priorities
Strong organisational and communication skills
Confident using CRM systems and Microsoft Office
Professional, positive, and customer-focused approach
Desirable
Previous experience valeting vehicles or motorcycles
Interest in motorcycles or the motor trade industry
What Youll Get
Competitive salary
Netflix membership
Discounted gym membership
Group Life Assurance
Staff discount on bikes and accessories
Cycle to Work scheme
Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
Enhanced maternity, paternity, and sick pay
Ongoing training and development opportunities
Why Join SuperBike Factory?
Were building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow.
Youll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.
Ready to Join the Team?
If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, wed love to hear from you.
Apply today and start your next chapter with SuperBike Factory.
Compliance Statement
Financial Conduct Authority authorises SuperBike Factory to carry out regulated financial service activities and offer consumer credit services. Successful applicants will be subject to pre-employment screening, including credit history and DBS checks. Employment credit searches will not affect your credit score.
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