Document Management Administrator - Walsall Division
Modality Partnership Walsall Division has 5 full time (37.5 hours) vacancies for Document Management Administrators on a 10 week fixed term contract The postholders will work across the Walsall Division to provide accurate and timely processing of clinical correspondence and ensure appropriate action is taken each time. Applications from students who are in full time education looking for employment opportunities during the summer holiday period will also be considered.
We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is suitable for individuals who enjoy data input, coding and filtering correspondence to the most appropriate team member to help maximise patient care. The post holder will need have excellent attention to detail, good IT skills, good time management skills and can prioritise workloads effectively whilst ensuring the document management process is accurate and completed to a high standard in line with standard processes.
As an employee with us you can benefit from:
Enrolment to the NHS pension scheme
Minimum 27 days annual leave, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Company sick pay after qualifying period
Family friendly policies
If you are interested in learning more, please read on.
Main duties of the job
The role is an all-rounded, hands-on administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, processing of documents accurately and in a timely manner, and demonstrate the ability to escalate errors they may find on the system appropriately. The postholder will prioritise the workload along with the wider team to ensure that clinical correspondence is reached by the most appropriate team member daily.
The role is not a regular 9am-5pm job and is not a patient facing role. The postholder will be required to use the clinical system confidently to ensure clinical correspondence is managed appropriately. The job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.
About us
We are one of the largest GP super-partnerships in the UK,serving over 450,000 patients and with a workforce of 1500+. We areunique, we are always looking at ways to improve our delivery of servicesthrough the implementation of new and innovative solutions that we can scaleacross the organisation. Your job is to work directly with key team members tohelp us to harmonise ways of working and improve working practices to improvepatient and staff satisfaction. This is a role that will equip you with a portfolioof administrative skills associated with the medical records of our registeredpatients and which contributes to making sustainable changes within PrimaryCare.
Modality Partnership is an Equal Opportunities Employer andis committed to ensuring equal employment opportunities for all our potentialapplicants in line with the Equality Act, 2010.
Job responsibilities
Please refer to the supporting documents section to retrievethe JD detailing the core responsibilities of this role.
You will love this job if you have a passion foradministration work and want to develop your knowledge within primary carethrough document workflow processing and data inputting, you are innovative,organised, and are driven to find and implement solutions to improve the day today working environment.
If you feel this is the ideal career advancing opportunityfor you and you want to rise to the challenge of this opportunity, we welcomean application for you to join our growing team of likeminded people.
Please Note: The Modality Partnership reserves theright to close this vacancy at any time during the advertising period.
Pre-employment
As part of recruitment to the Modality Partnership, we willbe checking the vaccination status of all new starters so that we can manageindividual and environmental risks. We will offer support to those who may beundecided about vaccinations. Some vaccinations for certain roles aremandatory, and you will be asked to provide evidence of this where there is amandatory requirement.
Right to work checks
All applicants invited for interview will need to provetheir right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment,one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks ormore.
Person Specification
Knowledge
* Customer service principles and practices.
* Medical terminology.
* Reception protocols.
* Telephone call management, including taking, parking and transferring calls NHS systems.
* MS Word, Outlook, Excel and other relevant software packages.
* Knowledge of / experience from within NHS/General Practice.
* Previous call-handling experience.
* Clinical coding/Summarising.
Skills
* Excellent listening, communication and interpersonal skills.
* Problem-analysis and problem-solving.
* Accurate typing and word processing skills.
* Administrative and organisational skills.
* Ability to follow policies, practices and protocols.
* Stress tolerance.
* Ability to handle patients, both on the telephone and in person who may be angry, upset or distressed.
* Computer-literate and adaptable in using different software.
Personal Qualities
* Professional approach to work.
* Good telephone manner.
* Strong team player.
* Smart appearance.
* Exercises tact and discretion at all times.
* Demonstrates initiative to handle any unforeseen events during a shift.
* Demonstrates flexibility towards new working practices and towards working hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£7.55 to £12.21 an hourSalary aligns to national min wage/national living wage
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