Job Summary
Payroll Specialist responsible for delivering world‑class service, accurate payroll processing, end‑of‑year compliance, and client retention.
Key Responsibilities
- Deliver world‑class service to clients.
- Process and deliver client payrolls and all related services, including accurate and timely end‑of‑year requirements.
- Collate, interpret, and validate data supplied by clients for processing.
- Process client data in line with departmental processes and procedures.
- Communicate with clients in line with departmental processes and procedures.
- Analyse and manage payroll output for accuracy and to meet legislative requirements.
- Highlight and respond to any matter that may affect the smooth running of client payrolls.
- Perform reconciliations and end‑of‑year processes as required by the client schedule.
- Prepare and complete manually calculated payslips.
- Respond to allocated client queries and take appropriate action in accordance with service level performance targets.
- Work with other departments to meet client service definition criteria.
- Ensure the client Payroll Procedures manual is current.
- Provide information as necessary to statutory bodies.
- Maintain knowledge of current ADP products and services.
- Maintain knowledge of current statutory legislation.
- Collaborate with team members to meet payroll deadlines.
- Participate in the collation and analysis of payroll service performance statistics and resulting improvement plans.
- Utilise knowledge to contribute to training programmes for new and less experienced staff.
- Carry out other duties as required to fulfil the role.
- Follow ADP policy as stated in the Associate Handbook.
Qualifications & Experience
- Minimum of 2 years UK payroll experience.
- Knowledge of payroll legislation.
- Strong customer service skills.
- Excellent communication and influencing skills.
- Results‑orientated and process‑focused.
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Benefits
- 25 days holiday with the option to buy/sell.
- Pension scheme.
- Life assurance cover.
- Private medical insurance.
- Employee discount portal.
- Study support.
- Employee volunteering scheme.
