Join the Embedded Payments Technology team at JPMorgan as the Chief of Staff to the technology team responsible for delivering embedded payments solutions to the biggest and most successful e-commerce and marketplaces customers. As chief of staff, you'll be responsible for the people and organizational effectiveness of the department, leading the people development agenda, driving OKR success, leading process improvements, and stakeholder engagement. This role requires a blend of operational expertise, strategic thinking, and exceptional communication skills to support high-impact initiatives in a fast-paced, technology-driven environment. Reporting to the Head of Engineering for Embedded Payments, you will drive the team's roadmap, communications, and logistics to achieve business goals. Your deep knowledge of technical principles and practices is essential for delivering innovative solutions while managing resources and budgets. Your analytical, reasoning, and adaptive skills will help navigate ambiguity and ensure alignment of technology initiatives with business objectives. With advanced communication and stakeholder management abilities, you will foster productive relationships and influence decision-making. As a subject matter expert, you will contribute to operational planning and risk management, ensuring high-quality service delivery.
* Support the execution of embedded Payments Technology strategic priorities by collaborating with business leads across key stakeholders (Product, Implementations, Testing, Site Reliability Engineers, Payments Technology, Finance, and Business Management).
* Develop executive presentations and messaging for internal audiences (e.g., Quarterly & Monthly Reviews, Governance meetings, business updates, Teams Channel, Monthly Newsletter); facilitate transparent communication across the organization.
* Shape external narratives with strong analytics and product knowledge.
* Manage and coordinate engagements on Embedded Payments' priorities among key stakeholders.
* Oversee daily operations, streamline workflows, and manage key business processes to achieve operational excellence.
* Drive business reporting, identify insights, and make recommendations.
* Lead employee communication and engagement initiatives (e.g., All Hands meetings, Weekly Directs, leadership offsites, community engagement); support diversity, opportunity, and inclusion initiatives.
* Address complex business problems, develop solutions, and translate into actionable recommendations.
* Lead and manage cross-functional projects ensuring timely completion of objectives.
* Represent the Embedded Payments CBT in governance matters as needed.
* Manage some software engineering teams in location.
* Proven experience in executive/leadership communications and business reporting, translating strategies into execution plans.
* Excellent writing skills, storyboarding, and creating visually compelling presentations.
* Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
* Curious, entrepreneurial, results-driven mindset.
* Ability to influence with authority and proactively address issues.
* Strong interpersonal skills and ability to build relationships across all levels.
* Experience managing staff through direct and indirect reports.
* Experience in software engineering delivery using agile methodologies.
* Experience in financial services and digital payments is a plus.
Preferred qualifications include experience with Embedded Finance, cross-border payments, SME, and corporate client segments. A Bachelor's or Master's degree in Business, Engineering, Computer Science, or a related field is required, along with 5+ years in a Chief of Staff or similar leadership role, preferably in a technology or AI-driven organization. Proven project management experience, strong analytical skills, and the ability to adapt in a dynamic environment are essential. JPMorgan is a global leader in financial services, committed to building trusted, long-term partnerships with clients worldwide.
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