Commissioned Service Payment Service Team Officer
Location: Hybrid - up to 3 days on site per week. Office based within Walsall Civic Centre.
Working Hours: Monday - Thursday's 8.45am - 5.15pm with 1 hour unpaid break. Friday's 8.45am - 4.45pm with 1 hour unpaid break.
Duration: Temporary basis, 3 months with potential to extend.
Rate: £13.69 per hour PAYE.
As a member of the Adult Social Care Commissioned Services Payments Team within Walsall Council, you will develop positive relationships with care providers across health and social care. This involves significant time spent communicating and negotiating with providers to ensure accurately validated payments are made in line with contract terms and service user individually commissioned support plans.
Daily Duties
Deliver a responsive payment service, validating payments against care levels and commissioned budgets.
Act as the first point of contact for social care providers regarding service user payments.
Confirm payment schedules and investigate any irregularities, escalating issues where necessary.
Manage and resolve provider payment disputes using analytical and communication skills.
Apply and validate annual provider uplifts to unit costs of care.
Challenge and verify data accuracy when handling queries.
Collaborate with Social Care, Finance, Procurement, and Commissioning teams to ensure accurate and auditable payment processes.
Operate compliantly within contracted frameworks, policies, procedures and financial regulations.
Essential Requirements
Strong professionalism, ethical standards, and accountability.
Excellent written and verbal communication skills.
Ability to work independently, manage competing priorities, and perform under pressure.
Proven experience in high-volume financial environments.
Skilled in analysing large volumes of transactional financial data.
Ability to build effective relationships with internal teams and external agencies.
Experience within Payments, Contracts, Commissioning, Banking and Finance background is essential.If you have experience in working in a busy office environment, excellent communication skills and worked within a Payment focused background with keen attention to detail, apply now