Posted: 19 June
The role
Do you thrive on delivering exceptional customer experiences and building lasting relationships throughout the sales journey? Prentice Portadown BMW & MINI is seeking an enthusiastic and driven Enquiry Executive to join our award-winning retailer. This is an exciting opportunity for an experienced automotive sales professional who thrives in a fast-paced environment and enjoys building lasting customer relationships. About the Role As an Enquiry Executive, you will play a key role in managing customer enquiries across multiple channels, supporting the Sales Department through effective lead management, database activity, reporting, and appointment generation. You will ensure every customer receives a first-class experience that reflects the premium standards of BMW and MINI. Key Responsibilities Inbound Enquiry Management Manage all inbound communications to the Sales Department, including: Online enquiries Showroom visits Telephone enquiries Deliver outstanding customer service and ensure a seamless customer journey. Outbound Database Activity Support targeted marketing campaigns in conjunction with the Sales Manager and Finance team. Manage daily sales opportunities generated by the Service Department. Coordinate post-sale contact programme for existing customers. Generate quality appointments for the Sales Department through proactive customer engagement. Reporting & Performance Develop and maintain reporting mechanisms to measure campaign and activity effectiveness. Produce regular activity reports and monitor key performance indicators. Ensure all work is completed accurately and efficiently. About You The ideal candidate will have: Previous sales experience within a franchised dealership or showroom environment. A proven track record of achieving and exceeding sales targets and KPIs. Experience handling high volumes of inbound and outbound customer enquiries. Confidence building strong customer relationships and delivering exceptional customer service, with a focus on achieving 5-star customer satisfaction. Experience using retailer CRM systems, ideally Drive. The ability to thrive in a busy, target-driven environment. A full, valid UK driving licence (aged 21+ for insurance purposes) Desirable Experience Previous experience in a similar role. Automotive retail experience. Experience in Finance & Insurance sales would be advantageous. Why Join Prentice BMW & MINI? At Prentice Portadown BMW & MINI, we are committed to investing in our people. In return for your skills and commitment, we offer: The opportunity to represent two of the worlds most prestigious automotive brands. Competitive salary package of £40,000. 22 days annual leave plus8 statutory holidays. Ongoing manufacturer and retailer training. A supportive and professional team environment. Interested? If you believe you have the skills, drive and passion to succeed in this role, wed love to hear from you. Apply today and take the next step in your career with Prentice Portadown BMW & MINI. Benefits: Company pension scheme Staff Discounts On-site staff parking
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