Join to apply for the Client Support Officer role at Computershare UK
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Join to apply for the Client Support Officer role at Computershare UK
Location: Bristol – Hybrid
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
Job Description
Client Support Officer
Location: Bristol – Hybrid
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
In our dynamic department, the role of a Client Service Officer is pivotal in weaving the fabric of success and client satisfaction. As a member of our team, you will be at the forefront of fortifying relationships across diverse client portfolios by delivering support services to Client Managers with precision, efficiency and accuracy. In this environment, your contributions will more than just fulfil immediate needs. They share the future of our client relationships and carve out a path your own career advancement.
A role you will love
To support your Client Managers and to provide an efficient, accurate and timely delivery of all Client Support tasks, as scheduled, also reacting to ad hoc requests and meeting deadlines. Assist the Client Managers in building and maintaining relationships across their client portfolios, ensuring client retention and development, management of risk and maximising commercial opportunities.
Some of your key responsibilities will include:
* Complete all Client Support tasks in an efficient, timely and accurate manner, ensuring charging is implemented in accordance with agreed tariffs
* Take charge of your personal development and support the development of less experienced colleagues; Support and collaborate effectively with other team members.
* Proactively assist Client teams with regular and ad-hoc Projects, archiving clients, Mailing Matrices and New Client Set Up.
* Support client teams with day-to-day Client contact and provide helpful assistance to Clients, Brokers, shareholders and CPU staff who call with queries and requests. Support colleagues to ensure the robustness of core governance, core business systems and procedures so as to maintain compliance and meet regulatory responsibilities, ensuring processes and procedures are reviewed and updated.
* Identify and mitigate risks. Keeping all stakeholders updated.
* Undertake work associated with the reconciliation of Issued Share Capitals, proactively seeking to reconcile any differences identified with business units responsible and escalating any discrepancies in accordance with departmental procedures.
* Options / Buybacks to be processed accurately and within prescribed timescales.
* Effectively represent Client Support within the organisation sharing knowledge and operational training as required to a range of colleagues
* Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business
* Ensure existing Client Support procedures are regularly reviewed, updated for accuracy and where appropriate amended to achieve improved processes
What will you bring to the role?
* Previous experience of working in a team environment
* Experienced communicator
* Strong Problem-Solving ability within boundaries of authority
* Experience in delivering exceptional Customer service
* Developing Industry knowledge
* Working accurately
* Experience in planning and managing workload to meet deadlines
* Ability to identify and solve problems
* Numeracy skills
* MS Office suite – proficient
* Previous Registry / Financial Services experience desired (but not essential)
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
About Us
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
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