We are seeking an experienced Customer Service Administrator to join a small, friendly team based in Colchester. As customer service administrator you will be the first point of contact for the company, maintaining their reputation for outstanding customer service. You will process all customer orders, quotes, and queries so that all their customers needs, requirements and expectations are fulfilled in line with their Company mission statement, values and code of conduct.
Responsibilities
* Answer all inbound calls promptly, and direct where needed
* Serve as the primary point of contact for all parts enquiries and warranty-related calls, providing basic technical support in parts identification
* Book transport for all trailer dispatches, liaising with the transport company and the customer
* Process orders, ensuring accurate information is entered into the ERP system in a timely manner
* Support the sales team with generation of quotes for customers, and act as the point of contact for the sales team on the road
* Deal with customer returns accurately, arranging collections when applicable
* Complete NPS calls with customers
* Attend Sales Huddles
* Attend Company Staff Meetings
* Any other reasonable duties as requested by the Company
Requirements
* Previous experience of other customer services/sales work preferred
* Good IT skills and familiar with MS Office (Word, Excel, Outlook, Teams)
* Excellent telephone manner
* Committed team playerAccurate and diligent
* Willing to help and take on challenges
* Highly organised and deadline conscious
* Excellent time management skills
* Able to deal with difficult conversations or customers in a professional manner
* Devoted to delivering exceptional customer service
Benefits
* Monday- Friday 07.30am- 16.30pm (office based)
* Salary- £35,000
* Profit related bonus scheme
* Free snacks and hot drinks
* Monthly staff meetings with free lunch
* 22 days of paid holiday plus bank holidays increasing to 25 days with service
* on-site parking
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