AV Field Service Technician
Ideally based around Birmingham, Manchester, Leicester or nearby.
JOB SUMMARY
The midlands based AV Field Service Technician has technical experience and aptitude to
successfully provide on-site service of audio and visual equipment to our clients.
CORE RESPONSIBILITIES
Attend all service calls within the client SLA.
Ensure the client system performs as required through on-site troubleshooting and
repair.
Recommend products that require replacing at clients' sites in order to get their
systems working.
Provide clear feedback to client satisfaction to allow them to quote clients the first
time around without follow-up needed from you.
Correct use of Mood Media service App and client portals.
Maintain the correct level of buffer stock at all times.
Supports and develops colleagues’ knowledge within the same team and wider
global teams.
Works with the client satisfaction team to help better improve our client's experiences
with our service teams.
Performing additional duties, responsibilities, and small installation projects as
assigned
KNOWLEDGE, SKILLS AND ABILITIES
Excellent audio-visual product knowledge with experience in service and fault finding.
Knowledge of 100v and low Z audio systems used in commercial environments.
Knowledge of display technology ( LCD, Projectors and LED ).
Min 5 Years of industry or associated industry (within an AV environment)
experience.
Demonstrable and experienced with IT networks.
Valid Passport with no travel restrictions.
Clean Driving license
Excellent written and verbal communication skills.
Ability to facilitate scheduled deadlines and manage multiple projects.
Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
Working with Change
Customer-Centric Approach
Managing Self and other team members
High Level of Customer Focus and Contact
Understanding the Business
IT knowledge and ability
Good Level and detailed AV Product knowledge and awareness
Flexible on working hours to meet the business needs
Be available to work outside of normal working hours as required.
DEVELOPMENT GOALS
Enhanced training and certification
Career progression.
AREAS OF MEASUREMENT
KPI - Cost per Call.
KPI - 1st Time fix
KPI - SLA achievement for tasks.