Job Title: Aftersales Manager
Location: Reading
Salary: £40,000 basic – OTE £60,000
Hours: Monday to Friday
We are recruiting for an Aftersales Manager for a well-established main dealership in the Reading area. You will lead our clients service and parts operations, drive performance, and deliver exceptional customer satisfaction.
We are keen to speak with Service Managers, Aftersales Managers, and Assistant Managers who feel they are ready to take a step up into an ASM role.
About the Role:
As Aftersales Manager, you’ll take full ownership of the aftercare experience for their customers. You’ll lead a team of Service Advisors, Technicians, and Parts Advisors, ensuring operational efficiency, departmental profitability, and outstanding levels of customer service.
Key Responsibilities for Aftersales Manager:
* Lead and motivate the aftersales team across service, parts, and workshop.
* Drive performance to exceed customer satisfaction (CSI) and manufacturer standards.
* Achieve departmental KPIs including labour sales, parts turnover, workshop efficiency, and upsell.
* Manage warranty and retail work efficiently and compliantly.
* Develop and implement strategies to boost customer retention and department profitability.
* Collaborate closely with the sales team and the manufacturer to ensure a seamless customer experience.
About You:
We're looking for an experienced and commercially minded leader who can inspire a team and deliver results. You might be:
* An experienced Aftersales Manager looking for a new challenge
* Or a strong Assistant Aftersales Manager or Senior Service Advisor ready to step up.
You will need:
* Proven success in an automotive aftersales leadership role.
* Strong understanding of aftermarket operations, customer service, and KPI management.
* Excellent communication, leadership, and team development skills.
* A passion for delivering a high-quality, customer-centric service.
What We Offer:
* Competitive basic salary + bonus scheme
* Company car or car allowance
* Ongoing manufacturer and leadership training
* A supportive, established team and progressive dealer group
Please know that once you have applied for the Aftersales Manager job, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail