Resident Liaison Officer
Location: Crawley
Salary: Competitive
Experience in Planned works required
We have an exciting opportunity for a Resident Liaison Officer to join our team at WPS. You'll cover the Crawley area, supporting residents on planned projects, which include:
* Scaffolding
* Window & Doors
* Kitchen & Bathroom
* Roofing
* …and more!
Key Responsibilities
* Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple retrofit sites.
* Attend regular client and tenant meetings to ensure the highest level of customer service.
* Ensure a consistent and professional approach to customer care throughout planned works.
* Act as a point of escalation for tenant complaints and manage the resolution process.
* Maintain and update the on-site database to reflect ongoing planned activities.
Requirements
* Proven experience as a Resident Liaison Officer, specifically within planned maintenance programmes.
* Strong knowledge of internal and external works related to planned projects.
* Excellent communication, customer service, and IT skills.
* Full UK Driving Licence with access to a vehicle.
What We're Looking For
A confident and empathetic communicator who thrives in a resident-facing role. You'll be organised, proactive, and passionate about delivering excellent service throughout planned maintenance projects.
Ready to make a real impact in your community?
Apply now and join a team that values care, quality, and collaboration!
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting
WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.
As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at wpsrecruitment@wates.co.uk
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