Service Manager Reports to: Account Manager Location: South East Contract: Full-time Salary: £30,000 About Our Client Our Client is a B Corp-certified cleaning and facilities partner, recognised for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, clients, and the planet. Working Hours Full-time, 40 hours per week Typical hours: 09:00 – 17:00 Some flexibility required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements Role Purpose The Service Manager is responsible for leading site-based teams to deliver safe, effective, and high-quality cleaning services. This role ensures: Sites are fully staffed Staff are properly trained and onboarded All operational and compliance standards are met The Service Manager focuses on team management and site operations, working closely with the Account Manager, who manages client relationships. Key Responsibilities Team Management & Staffing Ensure all sites are fully staffed and arrange cover for absences or vacancies Lead onboarding and induction for new team members, including clearance checks and training Motivate, support, and develop site-based staff Operational Delivery Oversee daily cleaning operations to ensure contract specifications and safety standards are met Ensure availability of cleaning materials, equipment, and, where required, client consumables Address and resolve day-to-day operational issues on site, including health and safety concerns Training & Systems Ensure all staff complete required Uhub training and maintain high compliance Ensure all staff actively use Timegate for attendance and rota management Payroll & Administration Accurately record attendance and hours worked for all staff Upload payroll data and resolve site-level payroll queries Health & Safety & Compliance Promote a zero-harm culture and maintain compliance documentation Conduct regular site checks and address hazards promptly Collaboration & Communication Work closely with the Account Manager to achieve operational and client objectives Communicate updates and key messages clearly to site teams What We’re Looking For Proven experience managing site-based teams in a service delivery environment Strong organisational and communication skills Commitment to operational excellence, safety, and compliance