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Support Desk Administrator Job Description
Cambridge Maintenance Services is seeking a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast-paced team providing a central point of contact for our clients, engineers, and sub-contractors.
Your main duties will include:
1. Keeping our in-house and client systems up to date.
2. Liaising with clients, engineers, and subcontractors to ensure works are booked and completed on time.
3. Dealing with incoming calls and emails promptly to maintain high standards.
4. Demonstrating strong attention to detail and identifying potential risks.
Key Responsibilities
* Logging all client instructions.
* Handling incoming calls and emails.
* Allocating jobs to engineers and subcontractors.
* Recording all communications and arrangements on our in-house system and client portals.
* Following up for updates and paperwork.
* Communicating with colleagues and keeping them informed of client changes/requirements.
* Providing outstanding customer service by responding promptly, courteously, and professionally.
* Escalating requests when necessary.
* Recording daily conference calls with engineers.
Necessary Skills
Essential:
* Proven ability to follow procedures accurately.
* Professional and comfortable on calls and emails.
* Flexible, adaptable, and able to work to deadlines.
* Ability to work under pressure with a positive attitude.
* Organized with effective time management and multitasking skills.
* Team player.
* At least 1 year of previous administration experience.
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