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Why LBR?
An amazing market position, enviable growth, collaboration, and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.
Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We're proud of our inclusive and inspiring culture and remain committed to creating a positive workplace for all employees.
We have partnered with Business Disability Forum to help us become a more inclusive employer and achieve Level 2 Disability Confident Accreditation.
We engage in charitable and community initiatives, including supporting Swawou School in Sierra Leone, which provides education for 120 girls.
We are proud to be an equal opportunities employer, ensuring all candidates have the same opportunity to succeed regardless of sex, gender identity/expression, sexual orientation, marital status, race, ethnicity, religion, age, or disability.
Key Responsibilities
* Assemble desktop computers
* Support and troubleshoot Microsoft Windows and Office packages
* Support a business network
* Work independently and prioritize workload
* Communicate effectively with staff at all levels
* Support a busy medium-sized business with offices in London, Hong Kong, and the US
* Provide 2-3 years of first-line support on the Windows platform
Skills, Knowledge, and Expertise
* Provide front-line support via calls and emails
* Log issues and update users regularly
* Collaborate with third-party suppliers and escalate issues as needed
* Maintain IT documentation
* Test IT services and equipment regularly
* Assemble and set up new IT equipment, including network cabling
* Train users on Microsoft and third-party products
* Supported applications include MS 365, SharePoint, Windows 10/11, Active Directory, Azure, MS Edge/Chrome, File Servers, Exchange, Teams
* Provide basic printing support
* Offer support for users across HK, Australia, India, the UK, and the US
* Coordinate project work with IT team members
* Nice to have: CompTIA A+, Network+, Windows or MS 365 certifications, CCNA
Benefits
We support our employees with various benefits:
Start of Employment
* Eye Care
* Employee Assistance Programme
* A day off for your birthday
After 3 Months
* Pension scheme (4% employer and employee contributions)
* Cycle to Work scheme
* Season ticket loan
* £350 annual wellbeing allowance
After 4 Months and 1 Year
* Life assurance after 4 months
* Private healthcare after 1 year
Additional Perks
* Company social events
* Access to Employee Networks
* Mentoring scheme
* Volunteering Day
* Mortgage Advice
We are committed to inclusivity and accessibility, welcoming reasonable adjustments during the application process.
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