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Customer Service Agent
Reference: MAY20258851
Expiry date: 09:49, Wed, 11th Jun 2025
Location: Huntingdon
Benefits: A superb range of exclusive, colleague-only benefits and discounts.
Salary: £27,745 + bonus up to £1,307 pa
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
As a Customer Service Agent, you will bring the Northgate experience to life by managing customer, colleague, and manager needs to ensure vehicles are where they need to be, when they need to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire
Our branches are busy, fast-paced environments where you will be the first point of contact for customers. Delivering excellent service with a smile and managing multiple tasks—sourcing vehicles, resolving rental queries, administering customer accounts, and overseeing vehicle movements—are key aspects of the role.
No previous industry or vehicle rental experience is required as our proven induction training will prepare you. You will need excellent customer service skills, administrative abilities, and a calm, ‘can-do’ attitude, along with a Full UK or EU Driving Licence.
Join our friendly team at our Huntingdon site, located near the railway station and close to amenities like Lidl, Tesco, and retail parks. We are a diverse, collaborative team of 18, committed to a family-like atmosphere and a strong work ethic.
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
Competitive salary plus benefits including:
* A quarterly bonus scheme (up to £1,307 pa)
* Starting with 24 days holiday, increasing to 26 with service, plus buy/sell options for up to 5 days, public holidays, and a birthday day off
* Free life assurance (2x salary)
* Well-being services including 24/7 GP, mental health support, physiotherapy, and health plans
* Exclusive vehicle-leasing schemes
* Pension and share schemes
* Benefits App with retailer discounts and cashback deals
* Wagestream app for pay control, savings, and financial coaching
With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, part of the larger ZIGUP group supporting customers across the UK, Ireland, and Spain. We offer support, development, and security to help you thrive in your career.
We are agile, expert, imaginative, and reliable.
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