DEPARTMENT/LOCATION: Front of House
PURPOSE OF JOB: To ensure that guest queries/needs are quickly and
effectively met at night. Ensure that
regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit.
RESPONSIBLE TO: Duty Manager/Director of Operations
RESPONSIBLE FOR: Responsible for the supervision and operations of
premises at night.
MAIN DUTIES:
·
To arrive for work on time dressed neatly in a full clean uniform, well-groomed,
with a name badge and presenting a professional appearance to our guests.
o Receive a full handover from the a) Daily Porters b)
Receptionists on duty c) Manager on duty
·
Complete docket checks as appropriate and inform the early Duty Manager
of any discrepancies.
·
Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4
am and 6 am) or as required and log any irregularities in the Handover book,
reporting it to the Duty Manager.
·
To efficiently check-in/out guests during hours of duty and ensure their
luggage is brought/collected quickly.
·
To deal with any guest enquiries/needs quickly and effectively.
·
To carry out any Lounge/Room Service Orders required after 11 pm to an agreed
standard. The kitchen and food preparation areas must be maintained in a clean
manner.
·
To collect Breakfast cards while doing floor checks and prepare and deliver
Room Service.
·
Ensure that any early breakfasts are delivered to the guest on time and
to standard.
·
To cover Bar Service once bar staff has left ensuring correct and
diligent cash and stock procedures.
·
To carry out cleaning as per the night cleaning schedule.
o Cleaning of public areas as assigned by management.
o Maintenance of Premier Lounge. Stock replenished as
required.
o Reception desk and office cleaned.
o Ensure meeting rooms are refreshed and prepared.
o Cleaning of public bathroom areas.
o Ensure front areas of the hotel are tidy, cleared
of debris and clean.
·
If necessary, set up meeting rooms to the agreed standard, checking that
all equipment is correct and in working order.
·
To check the fax machine on a regular basis and ensure guests receive
any faxes or other messages quickly.
·
Complete full report of night shift events in diary and handover any
problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty
prior to leaving.
·
Additional and reasonable duties may be assigned as deemed appropriate
by management.