Job title: MPS Operations Specialist
Salary: £25,000 p/a
Location: Nottingham (hybrid work available - 3 days in the office, 2 days WFH)
Benefits
* Private Healthcare
* Pension
* 25 days holiday rising to 30 over 5 years
* Group Life Insurance
* Income Protection
* Gym Discounts
* Free Fuel Fridays
* Employee of the Quarter
* Employee Referral program and many more
Key Responsibilities
* Manage consumables, hardware, and software orders from request to invoicing
* Coordinate large-scale hardware deployments and relocations
* Handle customer queries via phone, email, and support tickets
* Maintain accurate records in systems like Excel and Vantage Online
* Support contract creation and monthly billing
* Create and update training materials and knowledge base content
* Collaborate with internal teams, suppliers, and customers to resolve issues efficiently
Qualifications – Essential
* Minimum Level 2 education (e.g., 5 GCSEs including Maths and English)
* Strong Excel skills (VLOOKUPs, formulas)
* Experience in customer service and working under pressure
* Excellent communication and relationship-building skills
* Proactive, organised, and adaptable
Qualifications – Desirable
* Degree in Business, Management, or related field
* Experience in Managed Print Services or project management
* Familiarity with D365 and invoicing/billing processes
We're proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government's scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive.
Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.
We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is, we will be happy to action your requests.
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