K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in UK who is actively hiring candidates to expand their teams.
Employment Type: Contract
Location: Dundee, Scotland
Work setting: Onsite
Responsibilities Good in Data Analysis & Reporting using MS Office and ITSM tools
Coordinate desktop changes to avoid deployment collisions on high priority incidents.
Prepare requests for rollout.
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop, o365).
Have good technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of ITSM and ticketing process.
Technical Requirements On site support experience necessary.
Ability to carry out commissioning of new laptops and desktops across shopfloor as needed.
Ability to move around with necessary tools and devices across shopfloor as needed.
Maintain the asset inventory at the facility and update on the desired tool.
Disciplined, systematic problem solving skills required.
Knowledge of Active Directory
ITSM ticketing tools such as ServiceNow.
Remote desktop connectivity applications like Team Viewer.
MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
VPN (Cisco) and remote dial-in users.
Support for laptop, desktops, and printers of all models
Soft Skills Excellent communication and conversation skills (Verbal and Written)
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Other Skills / Experience Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
Ability to learn new information quickly and the willingness to do so at all times.
Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
Customer Focus, Teamwork, Technical Expertise.
Interpersonal Effectiveness
Concern for Order and Quality
Years of Experience Relevant: 5+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware.
Certification requirements Preferred MCP/MSCE/MSCA
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Note: Applicants for employment in UK should possess work authorization which does not require sponsorship by the employer for a visa.
Seniority level Associate
Employment type Contract
Job function Customer Service and Information Technology
Industries IT Services and IT Consulting
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