Based at Protec's Nelson Head Office, The Tehcnical Supervisor - Fire, Security and Life Safety Systems is to provide a comprehensive Technical Support to the Service Department field staff, customers and Service Help Desk, remotely advising on the operation and troubleshooting of both current and legacy Protec systems as well as some third party equipment. Ensuring up to date knowledge of all relevant British Standards is essential.
* Respond to technical and operational queries from engineering staff and service helpdesk team, offering technical guidance and support over the telephone to assist in the diagnosis/reparation of faults or other issues.
* To maintain an up to date working knowledge of all Protec systems, both current and legacy, as well as any necessary third-party equipment.
* Handle enquiries in a courteous manner, responding as appropriate by telephone or e-mail.
* Highlight concerns or repetition of faults or issues to the Service Manager, providing in depth information where necessary.
* Provide support to engineering staff and customers via digital remote services.
* Any other duties commensurate with the role