All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’
Due to growth in the business, SpaMedica is currently seeking an IT Support Engineer to join the existing IT team at their head office in Bolton town centre.
The IT Support Engineer role’s core function is to provide day to day support to all users of SpaMedica’s information systems both face to face and with remote support technologies. The role will be the first line of support encountered by all staff and will respond initially to all requests. The role will require the ability to prioritise requests and escalate where necessary. Support will be provided across all SpaMedica sites and may require travel. This is a hands-on role that will require a broad range of IT support skills and customer service skills.
Benefits:
* Salary range £28,982 - £33,244 (Dependent on experience)
* Annual pay reviews and increases
* 28 days holiday (including bank holidays)
* Length of Service Rewards
* Continuous Training and Development Programme
Operational Tasks:
* Act as first point of contact for all IT requests and issues
* Manage and maintain the IT Service Desk System
* Attempt a first fix resolution on all IT issues
* Effectively resolve all IT issues within the competencies of the role
* Escalate all issues where a resolution cannot be found or that are beyond the competencies of the role
* Update and maintain the IT asset register
* Administer Active Directory user accounts, including creating new accounts, adding and removing group memberships, disabling leaver accounts.
* Maintaining and configuring user equipment including laptops, mobile phones and tablets
* Delivering and installing user equipment
* Assisting with installation and configuration of new systems
* Contribute to IT policies and procedures
* Create and maintain PC and laptop build images
* Maintain the PC and laptop image deployment system
* Travel between all SpaMedica sites as necessary to setup, support and maintain IT infrastructure as required
* To assist in the day to day management of desktop equipment including installing software and maintenance patches and identifying equipment that requires upgrade
Strategic Tasks:
* Contribute to the IT strategy
* Ensure personal communication with all parties is in line with the IT strategy
* Conduct all tasks within the role to support the IT strategy
* Suggest improvements to processes and systems within own work responsibilities that can enhance or improve delivery of the IT strategy
Personal Development Tasks:
* Responsible for own personal development, including attending regular one to one appraisal meetings and contributing to the discussion regarding own performance, training needs and progress to personal development goals
* Contributing to a training plan to support own personal development
Health and Safety Tasks:
* To follow relevant health and safety rules and be aware of relevant legislation
* Ensure that own work area is a safe environment and any identified hazards are mitigated
* To report any hazards, harm or potential harm via the company incident management system
About you:
* Minimum 1 years' experience within a similar role
* Happy to travel to other sites across the country
Please click on apply to express your interest!