Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
This is a rare and thrilling opportunity to play a significant role in one of the most transformative digital health initiatives at Lewisham and Greenwich NHS Trust (LGT). As the EUT Officer focusing on End User Technology (EUT), you’ll be at the heart of our Electronic Patient Record (EPR) programme. This role is a key dependency for the programme’s success, offering you the chance to deploy new End User Devices and support equipment / infrastructure related to our EPR that will revolutionise how clinicians and staff deliver care across all LGT sites.
Reporting directly to the Site Project Manager IT, the post holder, working closely with other IT disciplines and external providers, will be responsible for ensuring the efficient delivery of assigned EUT projects within agreed timescales and budget.
You’ll work closely with senior leaders, clinical teams, and technology partners, shaping the future of digital healthcare, driving innovation, and making a tangible impact on patient outcomes. If you’re passionate about delivering complex projects, thrive in a collaborative environment, and want to be part of a milestone moment for the Trust, this is your opportunity to make a lasting difference.
Main duties of the job
1.To ensure the smooth operation of desktop and related support and meet agreed SLAs.
2. To act as a central point of information on BAU related queries from users and other Support Staff.
3.To liaise with IT Help Desk and develop a meaningful interface between the IT Help Desk, EPR Project and Desktop support.
4.Monitor, assign and resolve calls logged on the IT Help Desk System as required.
5.Install, configure, repair and maintain, as per set standards and procedures, all new and replacement PCs, Printers and Peripheral equipment, carrying out full installation and testing as necessary with minimum disruption to the Trust’s computing services.
6.Install and configure, as per set standards and procedures, all Trust approved PC software, carrying out full testing as necessary.
7.Provide telephone and on-site support to IT users (second-line support).
8.Liaise with the IT Service Desk to obtain work, provide updates and close calls, ensuring that log details are completed in accurate detail.
9.Liaise with users to provide information about the services provided and outstanding work, including Service Desk logs.
10.Escalate unresolved problems/issues to the Senior Technical Specialists and within the EPR governance pilar.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream
Detailed job description and main responsibilities
1.Assist in the production and updating of all departmental procedure manuals, ensuring that these procedures are adhered to.
2.Maintain all pool stock and pool stock inventory, ensuring that all redundant equipment is disposed of as per set standards and procedures.
3.Contribute to staff meetings, sharing information and service improvement suggestions with the network team.
4.Maintain self-discipline and present a smart, professional attitude within the IT environment and at user locations, ensuring expected standards of timekeeping and attendance are maintained.
5.In accordance with agreed service levels, to support help-desk logs associated with telephony equipment.
6.To be responsible for maintaining the Trust’s asset base in terms of new product installations, moves & changes and software installations.
7.To provide support for IT and the EPR Projects, work closely with Trust and third-party project managers and carry out capacity planning to ensure that systems resources are available to meet growth in demand.
8.Maintain a library of quality documentation and connectivity diagrams.
9.Maintain a full inventory of all hardware and software detailing devices, locations, descriptions, serial numbers and configurations, ensuring that all changes are documented.
10.Assist the Senior Technical Specialists in IT projects as requested.
11.Liaise with third party suppliers and workers from outside the organisation where necessary.
12.Liaise with third party suppliers and the Procurement Department with regard to the delivery of IT equipment.
Person specification
Essential criteria
6. Degree level qualification or equivalent experience.
7. Post graduate qualification or equivalent experience.
8. ITIL Foundation
Desirable criteria
9. European Computer Driving Licence.
10. MSCE qualified
11. Knowledge of Telecomms systems
Experience
Essential criteria
12. Significant experience in systems support.
13. Experience of IT service management.
14. Team Management experience.
15. IT Service Desk Management.
16. Experience of Service Level Agreements.
17. Conflict management
Desirable criteria
18. NHS Experience.
19. NHS Systems knowledge
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.