Job Description
The sale, organisation and smooth running of events on behalf of all clients for the conference, events and groups department. To maintain and increase the quantity of sales, maintain and develop new relationships with clients (new and existing). Present a professional, friendly and efficient impression of the Hotel at all times.
* Handle enquiries for group and conference bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
* Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
* Manage group and conference payments, cancellations, rooming lists and terms and conditions.
* Maintains a precise filing system for all Group reservations and correspondence.
* Performs all reservations duties including making and entering reservations as required (e-mail, phone).
* Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
* Provide efficient, friendly and professional service to all guests.
* Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
* Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Qualifications
* Relevant sales experience is an asset
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Highly responsible & reliable
* Excellent communication skills, both written and verbal required
* Strong interpersonal and problem solving abilities
Benefits
* Discounted hotel stays across the world with ALL Heartist Card.
* Free Bonus Breaks Voucher.
* Cycle to Work Scheme.
* Staff Uniforms Provided.
* Free Staff Car Park
* Meal provided whilst on duty.
* Double time bank holiday pay
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