Job Description
Business Support Officer | 9054 | Permanent Contract | 37 hours per week (with an option to work Term Time only) | £25,583 to £25,989 per annum | Grade D | Norwich / Hybrid
Business Support Officer SEND and Inclusion Support Model
The Council has made a considerable investment in Children's Services ongoing programme of transformation, including developing the SEND and Inclusion Support Model, which aims to ensure children and young people get the support that they need, as early as possible. To support the implementation of this new model we are seeking to recruit six Business Support Officers, to support our newly created multi-disciplinary Zone Teams. We are looking for people who have excellent administrative skills and who can communicate effectively to join our team.
As a Business Support Officer in our multi-disciplinary Zone Teams, you will support a range of educational professionals who are working with schools to help them be as inclusive as possible. You will arrange meetings with schools, prepare meeting agendas, record and track actions, and attend the Zone Teams' weekly meetings to help them manage their activities with schools. You will be part of a wider business support team who will be developing new processes to continuously improve ways of working. You will need to have excellent organisational skills and be comfortable working to tight deadlines.
As the SEND and Inclusion Support Model is a new way of working, you will be a forefront of educational change in Norfolk, supporting schools, the Council and families to work together to support children and young people in Norfolk to flourish.
As this is a new team, we are looking for people who:
* Have excellent literacy, listening and communication skills
* Are highly organised and have effective time management skills
* Are fully competent working with MS Teams, outlook and office applications
* Are highly professional and can manage sensitive information
* Are friendly and approachable
Full training will be provided when you join and you will be supported by an experienced, friendly and knowledgeable team.
All our office-based roles are currently hybrid as part of our Smarter Working plans. We anticipate that working remotely will be a key feature of this role, but when you work from the office your base will be County Hall, Norwich. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely or in a hybrid fashion.
The work will be varied but rewarding, as you will be part of a team contributing towards positive outcomes for young people.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
For an informal discussion, contact Debbie Hayward, Business Manager at
These are some benefits you can enjoy by working for Norfolk County Council:
* Competitive salary
* Generous holiday entitlement
* Health and Wellbeing services including fast-track physiotherapy and a free counselling service
* Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
* Financial benefits such as:
o 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
o A Blue Light card for Fire Service and Social Care Workers
o Relocation expenses (where applicable)
o An advance of your expenses if you travel for work
o Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
o Tax efficient ways of getting extra pension and new bikes
o Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
o A payment if you refer someone you know to a hard to fill job
You can also find information on our Terms and Conditions here.
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We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 10 November 2025 at 23:55
All other applicants closing date: 17 November 2025 at 23:55