Role Overview
The Programme Administrator plays a critical role in ensuring a high-quality, compliant, and efficient learner onboarding experience.
This position is responsible for coordinating all aspects of learner enrolment and onboarding, ensuring that:
* Learners are enrolled accurately and compliantly
* Employer and learner documentation is complete
* Systems (including Bud and ILR processes) are updated correctly
This role is central to maintaining audit readiness, delivering a learner-focused experience, and supporting operational efficiency during a period of growth.
Key Responsibilities
1. Learner Onboarding (Core Focus)
* Coordinate end-to-end onboarding of all new apprentices
* Act as the central point of contact for onboarding queries (learners, employers, and internal teams)
* Deliver a smooth and professional onboarding experience aligned to organisational standards
2. Enrolment & Compliance Checks
* Complete all enrolment compliance checks in line with DfE funding rules
* Ensure all required documentation is accurate, complete, and signed
3. Systems & Data Management
* Accurately input and maintain learner data across systems (e.g. Bud and ILR-related systems)
* Track onboarding progress and flag risks or delays
4. Programme Registration & Certification
* Manage learner registrations with awarding organisations (where applicable)
* Coordinate certification processes on programme completion
* Ensure timely and accurate submission of required information
5. Coordination Across Teams
* Liaise with:
o Sales/Business Development teams to receive confirmed learner information
o Programme Managers and Skills Coaches to confirm readiness for onboarding
o Compliance teams to ensure funding requirements are met
* Support the handover from onboarding into active programme delivery
Person Specification
Essential
* Strong administrative and organisational skills
* High attention to detail and accuracy
* Experience managing data and documentation
* Ability to manage multiple priorities and deadlines
* Strong communication skills (written and verbal)
* Confident using systems and databases
Desirable
* Experience in apprenticeships or funded training
* Understanding of DfE funding rules and compliance requirements
* Experience with learner management systems (e.g. Bud)
* Experience supporting audits or compliance processes
Why This Role Matters
This is an exciting opportunity to join an organisation during a period of significant growth across emerging and high-demand sectors. The Programme Administrator role is critical in ensuring that as operations scale, the organisation maintains:
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