Join to apply for the CCBU Assistant role at WMJobs
Sandwell Metropolitan Borough Council,
The role is key within the CCBU payments section to support the team to ensure payments are made in a timely manner. The role requires the post holder to investigate and resolve queries and this may involve contacting providers and social care teams. The team makes approximately £12m in payments per month to care providers on behalf of social care teams. Processing payments daily, receiving returns that are checked to the approved service on the system and recording actual activity with the system to ensure the sum to be paid is correct. The team works on timetabled schedules over the month that are staggered to enable a small team to be able to process and make a timely payment.
* Undertake payments and raise invoices for people accessing social care services
* Check invoices and payment schedules for providers and deal with queries
* Undertake financial assessments for people accessing social care services via telephone or in person, and assist with all elements of income collection as required
* Deal with customer/provider queries via telephone, in person or email as required
* Experience of working in a payments and/or charging service (ideally in the public sector); a finance background essential
* Ability to work with figures accurately and quickly
* Ability to use and interrogate general ledger systems, and good use of Excel and Word
* Ability to take and receive calls and communicate confidently and professionally over the phone or in person with service users
* Well‑developed customer service skills
* 4 GCSEs grade A to C including English Language and Mathematics (or equivalent qualifications)
* Experience of dealing with people and organisations in person, by telephone and in writing
* Use of computer systems
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
Industries
Human Resources Services
Closing date: 5 January 2026
Planned interview date: week before 19 January 2026
For an informal discussion, please contact Deb Hathaway on 07387 525818 or email debhathaway@sandwell.gov.uk
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e‑mail to: hrresourcing@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours https://www.sandwell.gov.uk/WeAreSandwell/asc/working-adult-social-care https://www.sandwell.gov.uk/WeAreSandwell/council/story
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