Assistant Restaurant Manager role at THG Ingenuity.
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem that powers brands without limits. Our global end‑to‑end tech platform comprises three products: THG Commerce, THG Studios, and THG Fulfilment. We serve globally recognised brands such as Coca‑Cola, Nestle, Elemis, Homebase, and Procter & Gamble.
About The Role
The role is hosted at King Street Townhouse Hotel, a luxury hospitality venue offering a restaurant, bar, afternoon tea rooms, and event spaces. The Assistant Restaurant Manager will support the Food and Beverage team, ensuring the department runs smoothly and complies with the highest level of service standards.
Benefits
* Exclusive room rates for you and your family
* 20% off dining at our hotel, 50% off at Hale Country Club & Spa
* Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
* In‑person or video GP consultations, discounted prescriptions, and physiotherapy
* Increasing annual leave with service, plus your birthday off
* Continuous learning and development opportunities
* £250 bonus for referring a friend
* Complimentary meals during shifts and provided uniforms
* Compliance training in Food Hygiene, Alcohol Responsibility, and related courses
* Access to an in‑house Wellbeing Program
* Pension scheme for financial stability
Responsibilities
* Lead by example and deliver on departmental standards during AM and PM shifts.
* Provide consistent support to shift managers to ensure team alignment with company standards.
* Supervise and schedule the Food and Beverage team.
* Be visible and approachable at all times for staff and guests.
* Coach and mentor team members, assist with training and new starter inductions.
* Attend operations meetings and weekly team meetings.
* Offer support to the Food and Beverage Manager.
* Maintain extensive knowledge of wine, cocktails, and seasonal menus.
* Take ownership to ensure service standards are met and maintained.
* Ensure customers' needs are anticipated and service objectives achieved.
* Take and communicate food and beverage orders promptly and accurately.
* Handle guest complaints efficiently, ensuring high service delivery and guest satisfaction.
Requirements
* Leadership experience of at least 1 year within Food and Beverage operations.
* Experience in a 5‑star luxury hotel or high‑level serving environment preferred.
* Flexible schedule – available to work different shift patterns, including evenings and weekends if required.
* In‑depth understanding of each seasonal menu and ability to train the team to required standards.
* Exceptional attention to detail and ability to think outside the box.
* Highly organized with ability to prioritize workload effectively.
* Commitment to continuous learning and development.
* Strong communication skills and ability to lead and motivate a team.
* Confident in customer interactions and managing guest expectations.
* Positive “Can‑Do” attitude with a drive to exceed guest expectations.
* Excellent knowledge of wines – WSET qualification desirable.
Equal Opportunity
THG Ingenuity is proud to be a Disability Confident & Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
Because of the high volumes of applications, we endeavour to respond within 14 days. If you haven’t heard from us within that time frame, please contact our Talent team.
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