Description
This is an excellent opportunity to join us as an Associate Director within our Communications and Engagement Solutions team. In this role, you'll be responsible for the development and execution of strategies and related deliverables that support large-scale Employee Experience changes and HR programs (spanning Total Reward, pension and benefits, organization transformation, the future of work, wellbeing, and culture).
You will draw on your imagination, creativity, and exceptional writing skills, as well as your ability to analyze information, develop conclusions, and present content, to help clients communicate effectively with their employees across a range of media.
You will lead project teams to deliver high-quality and innovative work and support our Directors in developing new business and providing strategic guidance to client organizations and leadership.
To be effective in this role, you will need strong business acumen, confidence in interacting with key client contacts, managing teams, and building a trusted advisor status. Comfort navigating ambiguity and uncertainty, organized thinking, strong communication skills, and a willingness to participate in strategic design and tactical implementation are also critical to success in this position.
The Role
1. Manage the design, development, and delivery of Employee Experience (EX) strategies for a broad range of HR programs, which drive desired changes in employee behavior.
2. Translate complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration.
3. Demonstrate effective relationship management skills to build ongoing relationships with key clients to become a trusted advisor and deliver Communication & Engagement solutions.
4. Lead internal project teams, managing projects and client expectations, and raising appropriate issues to Directors.
5. Partner with analyst and associate-level team members to review work, provide guidance and insight.
6. Contribute to the learning and development of team members through feedback.
7. Contribute to new business development by drafting statements of work, project plans, and budgets involving multiple workflow streams and client teams.
8. Develop insights and strategies related to Employee Experience (EX) and managing organizational change, including assessment of risks and impacts, and communicate these clearly to stakeholders.
9. Contribute to the development of intellectual capital, including new tools, solutions, and approaches around Employee Experience (EX).
10. Deliver profitable revenue to the business through individual sales and billable hours goals.
Qualifications
The Requirements
* Significant communication or marketing experience (internal and/or external).
* Agency or consulting experience is preferred.
* Knowledge of current communication and change management trends, marketing and technology (digital and social media), with proven application skills.
* Strong client relationship management skills.
* Experience managing concurrent, multi-dimensional projects and teams on time and within budget.
* Polished facilitation, written, web, and oral communication skills, demonstrating creativity and technical expertise.
* Experience working with graphic designers to craft the look and feel of communications.
* Experience facilitating, coaching, and mentoring teams to drive consensus, brainstorm, and gather data.
* Proven ability to recognize and diagnose issues, work in teams, and leverage resources of related practices.
* Ability to draw conclusions from data systematically.
* Understanding of agile principles, user experience, and design thinking.
* Availability to travel as needed.
* Bachelor’s degree (advanced degrees are preferable).
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the diverse markets we operate in and to foster a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work. We are committed to equal employment opportunity and providing accommodations throughout the application and employment process. Please email candidate.helpdesk@willistowerswatson.com for assistance.
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