Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
We are seeking a motivated and service‑focused IT Technician to join the Technology team at Fairmont St Andrews. In this role, you will support the smooth and reliable operation of all hotel IT systems, providing both proactive maintenance and responsive technical assistance to colleagues across the property.
Key Responsibilities
Hotel Technology Support
1. Assist with the onboarding and setup of new colleagues.
2. Install, configure, and maintain IT systems in line with established standards and under the guidance of the IT Manager.
3. Diagnose and resolve hardware and software issues, ensuring clear communication with users throughout.
4. Carry out routine checks on hardware, software, and system performance.
5. Support periodic audits of IT equipment and assets.
6. Assist with the configuration and maintenance of the IP phone system (queues, ring orders, etc.).
7. Perform proactive maintenance of printers and manage consumables.
Audio‑Visual (AV) Support
8. Maintain an accurate inventory of all hotel AV equipment.
9. Conduct regular testing and preventative maintenance of AV systems.
10. Set up, operate, and support AV equipment for meetings and events.
11. Work closely with the Events Operations team and external partners to ensure seamless AV delivery.
Qualifications
Essential Requirements
12. Knowledge of Microsoft Windows operating systems and Office products.
13. Ability to troubleshoot ie. investigate and resolve issues.
Desirable Skills
14. Experience in Microsoft Windows server operating systems.
15. Experience in IT Support - both software and hardware.
16. Understanding of networking principles.
17. Experience with AV equipment.
The ideal candidate will have or be working towards gaining IT based qualifications with a keen interest in IT (and technology generally).
18. Personable, good communication skills and a willingness to help people.
19. Continuous learning and improvement.
20. Passion for technology and innovation.
Additional Information
What is in it for you:
21. Hassle-Free Commute – Enjoy our complimentary staff shuttle service to and from St Andrews
22. Fuel for Your Day – Free, delicious meals in our dedicated staff canteen
23. Savour the Savings – 50% off dining in all of our Food & Beverage outlets
24. Relax & Recharge – Special employee rates on spa treatments and green fees
25. Stay Active – Free access to our state-of-the-art gym and pool facilities
26. Work Hard, Play Hard – Regular team socials and staff events to celebrate your success