About the job you're considering
We are seeking a talented and experienced Business Relationship Manager to join our dynamic team. As a Business Relationship Manager you will be responsible for representing the delivery of services across an SIAM ecosystem into key customers. You will work closely with your customers to gain intimate knowledge of their services and demands and to represent these into the central SIAM services. The focus of all our staff is to enhance and transform our customer experience of all services.
Hybrid working
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home.
Your role
* Service Management. Support activities across all ITIL processes engaging with your customer as required and collaborating with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness etc.
* Continuous Improvement. Identify opportunities to improve IT service delivery processes and implementation of best practices.
* Communication and Collaboration. Acting as the voice of the client for live service with an understanding of business priorities and challenges, effectively communicate with key stakeholders, keeping them informed of IT service performance and any planned Service changes. Collaborate with Partner Supplier IT teams to ensure seamless service delivery.
* Manage Business expectations. Champion IT initiatives and their benefits to business stakeholders Act as an advocate for the business within the IT organisation and vice versa.
* Business Systems Focus. Develop a deep understanding of the IT systems that are critical to business operations, providing input that aligns services to business requirements, representing those business requirements into the SIAM to support the business receiving the highest level of service.
* Manages the internal reporting of services and the financial cycle to include forecasting, invoicing and cost management; controls the billing and accuracy of all financials.
* Innovation and Technology Awareness: Stay abreast of emerging technologies and industry trends within the relevant business sector. Identify opportunities to leverage new technologies to improve processes, enhance product development, and drive innovation.
Your skills and experience
* Executive level communication skills with a track record of building relationships at CxO and CxO -1 levels.
* Abreast of the latest trends in transforming the experiences of customers and the use of GenAI tolling.
* Experience in service delivery with a focus on client satisfaction and cost efficiency.
* Demonstrated ability to manage complex customer interactions with confidence, and maintain strong, trust-based relationships with challenging clients.
* A good understanding of ITIL (V3/V4) processes and service management best practices.
* Awareness of cloud and end-user services, and how they contribute to operational success.
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
* Declare they have a disability, and
* Meet the minimum essential criteria for the role.
Please opt in during the application process.
Your security clearance and pre-employment checks
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).
Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Your wellbeing
You'd be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Shared energy
You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.
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