Business analyst

Description We are looking for an enthusiastic self-starter to join our team; Core Network Infrastructure (CNI). We require an experienced Business Analyst, with analytical skills and the ability to come up with creative solutions to problems. You’ll have the opertunity to help shape the network that underpins Nationwide and to be involved in the project work that helps remove end of service life technologies and impliment new solutions. We are happy to consider flexible working approaches to help you perform at your best. This is a 12-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing Working with the Senior Business Analyst and Project Manager you will be responsible for helping ensure projects land sucessfully. You will be responsible for conducting process work, this will include reviewing or documenting existing processes and developing future process maps, documentation and user guides to meet the needs of our customers. You will deliver explicit, quantifiable and testable requirements through the elicitation, documentation, validation and management of requirements. You will manage changes in requirements or processes, ensuring alignment to priorities and other relevant change initiatives. You will maintain the traceability of business requirements to solutions, with the status and ownership communicated to relevant stakeholders. You will provide timely updates to the Senior Business Analyst and Project Manager with estimates, progress, updates to plan, risks, issues, and quality assessments such as peer reviews. As CNI has a small BA community it is a great opportunity to demonstrate your abilities, however it is also key you collaborate with colleagues across the BA community within Nationwide. About you As a minimum requirement, you’ll have: Proven experience of requirements definition and business modelling on various initiatives Degree or equivalent experience with some experience of working with a Business Analyst role demonstrating business analysis and solution design experience Excellent communication skills both written and verbal, with the ability to challenge and influence where required Ability to understand technical discussions and issues and translate for a business audience and vice-versa Ability to translate business requirements and detailed content into operating priorities Ability to be curious, have a willingness to learn and experiment, have a growth mindset, be adaptable and have growing problem solving skills Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Chris Britton, and the main recruitment contact is Ashley Dodds.