Job Title: NOC Technician (Previous Relevant Experience is Required), Doncaster
Client: Telent
Location: Doncaster, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop common solutions, working closely with technical experts dedicated to impactful work. Be part of a high-performing team maintaining critical national infrastructure around the clock.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7 365-day shift rota.
Responsibilities:
1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to support and engineering teams, and other providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management activities.
7. Communicate incident updates to customers.
8. Coordinate with utility companies regarding power-related network issues.
Candidate Profile:
Previous experience supporting enterprise and service provider networks, ideally within a NOC environment.
Key Requirements:
* Experience in 1st Line diagnostics and incident resolution.
* Strong communication skills and ability to liaise with all levels of seniority.
* Proficiency with Microsoft Office.
What We Offer:
A diverse career across sectors, roles, technologies, and clients, with opportunities for development and skill enhancement. We foster an inclusive culture that values diversity and individual authenticity.
Additional Benefits:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, dining, and shopping through Telent Reward scheme.
Learn More:
Watch the Telent Video to discover more about us.
We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.
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