Job Description
Job Title: Aftersales Administration Support (18 month contract)
Department: IQS Support Operations
Location: Carl Zeiss Ltd, Lutterworth
Reports to: Customer Support Manager
Salary : Competitive
Overview
Carl Zeiss Ltd is looking for a detail-oriented and customer-focused Aftersales Administration Support professional to join our dynamic IQS Support Operations team in Lutterworth. This is a key role supporting service operations with contract management, invoicing, and engineer scheduling. You will work across both Service and Applications support, helping to streamline our processes and clear existing backlogs.
Key Responsibilities
1. Process service quotes and manage contracts efficiently
2. Respond to issue requests, raise service cases, and proactively manage case progress
3. Schedule engineers for installations, repairs, and preventative maintenance tasks
4. Maintain and monitor shared email inboxes, ensuring timely and accurate responses
5. Answer inbound customer calls with professionalism and empathy
6. Liaise with internal departments and external customers to support smooth operations
7. Assist with both inbound and outbound deliveries when required
8. Carry ...