Field Service Engineer
Salary up to £28,148.64, dependent on experience.
Location: Wheelchair Service Centre, Cornwall, TR27. Full UK driving licence required.
Hours: Monday – Friday 8:30 am – 5:00 pm (40 hours).
Job purpose
The Field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first‑time fix basis. The role covers the Cornwall Area.
Key Responsibilities
* Delivering and collecting wheelchairs to and from service user's homes and NHS departments, ensuring that the Company Infection Control Policy is followed.
* Servicing and repairing wheelchairs in the field with the aim of achieving a first‑time fix whenever possible.
* Ensuring all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the database.
* Ensuring any PPE supplied for use in carrying out your duties is used as instructed.
* Once fully trained, undertake out‑of‑hours responsibility when rostered.
* Observing all regulations covering the driving and use of the Company vehicle on the public highway and being aware of employee responsibility under the Health & Safety at Work Act.
* Keeping the vehicle in a tidy state and ensuring stocks of all necessary parts are replenished each day.
* Ensuring the vehicle safety check and the van check sheet are done each week.
* Maintaining a professional customer service attitude, using discretion when dealing with all service users and other agencies, wearing uniform and identification badge, and keeping uniform clean and laundered.
* Prioritising and organising your workload, referring to Line Manager as and when appropriate.
* Being responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
* Agreeing to undertake all training offered that is necessary to maintain the skills required for this role.
* Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to.
* Repairing and servicing equipment to the agreed standard.
* Delivering P.D.I. chairs for delivery by M.S.E.
* Moving and handling of equipment and accessories following handling guidelines.
Qualifications
* Full UK driving licence.
* Successful enhanced DBS check.
* General workshop knowledge.
* Basic electrical knowledge including 12 V/24 V DC systems.
* Ability to move and handle loads and equipment safely.
* Experience of face‑to‑face customer contact.
* Previous delivery driver experience.
* An awareness and understanding of people with disabilities.
* Flexible approach to working conditions and working environment change.
* Ability to use own initiative within set boundaries of the role.
* Ability to use a mobile phone to relay photographs.
* Good written and verbal communication skills.
* Ability to relay clear instructions to clients.
* Awareness of hand‑held scanners.
Physical Demands of the Job
* Moving and handling of equipment and accessories following handling guidelines.
* Standing at a bench to work.
* Kneeling/crouching.
* Working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms).
* Use of ramps and other agreed moving equipment.
Most Challenging / Difficult Part of the Role
* Flexible working / responsive to changing priorities as set by Line Manager or Customer Service team.
* Committing to being available for short notice overtime necessitated by emergency response requirements.
* Responsibility of out‑of‑hour's duties.
Employer Equality Duty
Ross Care will be an equal opportunities employer. Its aim is to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.
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