Overview
Role: Desktop Engineer
Type: Permanent - Full Time
Location: West Yorkshire
Salary: £26,000 - £28,000
Eden Brown are seeking an experienced Desktop Engineer for a Further Education College in West Yorkshire.
This is a full time permanent role to start ASAP.
Responsibilities
* Serve as the first point of contact for customers seeking technical assistance over the phone or email.
* Perform remote troubleshooting through diagnostic techniques and pertinent questions.
* Undertake allocated work without supervision or regular technical support.
* Act as a team member and be fully committed to a team approach.
* Deliver operational systems or small new project developments.
* Responsible for physical security of equipment appropriate to your assigned authority.
* Plan and manage small IT projects.
* Undertake procurement exercises for required services and/or equipment and engage in technical evaluations.
* Ensure customer satisfaction with your work.
* Show a good understanding of your work area, providing advice on best practices.
* Build effective working relationships with staff at all levels and work collaboratively with a range of people.
* Resolve problems and advise on change requests to the ICT infrastructure.
* Recommend and promote the application and continual development of technologies to improve service delivery.
* Maintain and support desktops, laptops and peripherals across the College.
* Use the SCCM imaging system to re-image machines and deploy software across the entire estate.
Qualifications
* Level 3 qualification in a related discipline, or evidence of substantial professional practice at a similar level.
* Evidence of ongoing professional development in the area of work and ability to demonstrate how this has been applied in the workplace.
* Service Management qualification, ideally ITIL.
* SCCM experience, desirable but not essential.
* Relevant experience in a similar environment/industry, preferably within an educational establishment.
* Technical knowledge suitable to provide effective user support in the field of IT infrastructure.
* Demonstrated experience as the first point of contact for customers seeking technical assistance over the phone or email.
* DBS check (or willingness to obtain one).
Eden Brown Synergy is an equal opportunities employer.
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