Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.
Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future
Note that successful applicants must be available for occasional weekend coverage.
Closing date for applications is Monday 21st June.
Role Overview:
This is an exciting time to join our newly created Contact Centre, designed to deliver responsive, high-quality services to social landlords, local authorities, and the residents they support. As our Contact Centre Team Leader you will play an essential role in managing the day-to-day performance and operation of your team within a fast-growing customer focused environment.
Your responsibilities will include overseeing service delivery, ensuring performance targets are met, monitoring quality and productivity, and managing workflow to maintain consistent and positive customer experience. You'll analyse performance data, identify...