KYC Team lead - Spanish speaking
Location: London, UK
Type: Full-time (On-site)
Department: Customer Operations
Job Summary
We are seeking a Project Manager or Team Lead to oversee KYC transitions and lead delivery teams across geographies. Prior exposure to FCC frameworks and KYC regulations is highly desirable. This role includes planning, execution, stakeholder management, and issue resolution.
Responsibilities
1. Drive end-to-end execution of KYC transition projects ensuring regulatory compliance and delivery readiness
2. Create and maintain project plans, RAID logs, and status reports
3. Manage and lead multi-location teams of KYC analysts and outreach staff
4. Coordinate with FCC, compliance, technology, and client teams
5. Monitor and proactively manage project risks, issues, and dependencies
6. Ensure delivery milestones and SLAs are consistently met
7. Drive process improvements and standardization across teams and geographies
Eligibility Requirements
8. Experience in project management or transition.
9. Proficiency in Spanish (spoken and written) is required.
10. Strong understanding of Global KYC /AML Requirements and FCC (Financial Crime Compliance) regulations
11. Experience managing outreach and screening processes (sanctions, PEP, adverse media)
12. Proven leadership and stakeholder management skills
13. Experience with Agile or hybrid delivery models
14. Excellent communication and problem-solving capabilities
How to Apply
15. Click "Apply Now" to submit your resume through our career site
16. Be sure to include any relevant experience that aligns with the role.
17. Qualified candidates will be contacted by a member of our recruitment team for next steps
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
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eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy