ServiceNow Technical Architect
Contract duration: 6 months
Location: London, UK (Hybrid for 1-2days/week)
Per day rate: 400-450 GBP (Inside IR35)
Role: Technical Architect – ServiceNow
We are seeking an experienced Technical Architect – ServiceNow to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills.
Key Responsibilities
* Architecture & Design
* Define and maintain ServiceNow architectural standards, frameworks, and best practices.
* Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.
* Lead technical design sessions and translate business requirements into technical solutions.
* Platform Ownership
* Oversee ServiceNow platform governance, upgrades, and integrations.
* Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
* Drive automation and innovation across IT processes using ServiceNow capabilities.
* Technical Leadership
* Provide technical guidance to developers, administrators, and implementation teams.
* Review and approve solution designs, configurations, and customizations.
* Mentor junior engineers and promote knowledge sharing across teams.
* Integration & Automation
* Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
* Implement automation workflows, orchestration, and API-based solutions.
* Ensure seamless CI/CD pipeline integration for ServiceNow deployments.
* Governance & Compliance
* Establish and enforce coding standards, security policies, and compliance requirements.
* Conduct regular audits of ServiceNow configurations and customizations.
* Provide reporting and analytics on platform performance and adoption.
* Stakeholder Engagement
* Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
* Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
* Communicate complex technical concepts to non-technical stakeholders.
Required Skills & Qualifications
* Technical Expertise
* Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).
* Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
* Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.
* Proficiency in automation tools and CI/CD practices.
* Process Knowledge
* Solid understanding of ITIL processes and enterprise IT service management.
* Experience in designing governance frameworks for ITSM/ITOM.
* Soft Skills
* Strong leadership and mentoring capabilities.
* Excellent communication and stakeholder management skills.
* Analytical mindset with problem-solving abilities.
Preferred Qualifications
* ServiceNow Certified Technical Architect or Certified Master Architect.
* ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
* ITIL v4 Foundation certification.
* Experience in large-scale enterprise ServiceNow implementations.