As a Travel Consultant, you'll be the starting point of our guests' travel journeys. You'll primarily handle inbound calls, covering bookings, promotions, general enquiries, amendments, and service‑related queries.
Our Travel team is growing, and we’re looking for passionate, customer‑focused Travel Consultants to help our guests discover and book unforgettable escorted tours and holiday experiences with Titan Travel.
Whether it’s helping someone explore the wonders of Japan, discover the wildlife of South Africa or experience the cultural treasures of Europe, you’ll play a key role in turning travel dreams into reality.
Responsibilities
* Managing inbound calls from guests and Trade Partners in a timely, professional, and friendly manner
* Delivering a tailored, personable service on every call, offering advice, guidance, and support with patience and care
* Managing calls end‑to‑end, including sales, service enquiries, complaints handling, and providing updates such as itinerary changes
* Recommending suitable holidays and identifying upselling opportunities where appropriate
* Adopting a guest‑first mindset while continuously learning and developing your product knowledge
* Handling both sales and service calls in line with guest service best practice
* Sending accurate and professional follow‑up emails, with strong attention to detail, spelling, and grammar
* Striving to exceed guest expectations on every interaction
* Remaining calm, patient, and helpful when handling guest requests
Qualifications
* Experience working in a call centre or contact centre environment, with confidence handling telephone‑based customer interactions
* Excellent communication skills, both verbal and written
* A willingness and ability to learn detailed product information and clearly relay it to customers
* The ability to recognise buying signals and upsell where appropriate
* Comfortable working in a fast‑paced environment
* A flexible, can‑do approach to work
* A strong passion for guest service and enthusiasm for career development
* Excellent attention to detail
* Strong teamwork and collaboration skills across departments
* Previous travel experience is welcome but not essential. A genuine passion for overseas travel and holidays is crucial.
Salary & Benefits
Salary £26,227.50 per annum plus uncapped commission. 37.5 hours per week (to include 1 in 3 Saturdays).
* 25 days holiday + bank holidays
* Option to purchase additional leave – 5 extra days
* Pension scheme matched up to 10%
* Company performance related annual bonus – Up to 5%
* Life assurance policy on joining us, 4x salary
* Wellbeing programme
* Colleague discounts including family discounts on cruises, holidays and insurance
* Range of reductions and offers from leading retailers, travel groups and entertainment companies
* Enhanced maternity and paternity leave
* Grandparents leave
* Income protection
* Access to Saga Academy, our bespoke learning platform
Titan Travel is a brand owned and operated by Saga Travel Group (UK) Limited.
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