Salary: £35,000 - 40,000 per year Requirements: Extensive experience in IT support, particularly in a 3rd Line Technician role or equivalent Strong knowledge of Azure infrastructure and networking Proficiency in Microsoft Intune and endpoint management Experience with networking components (switches, routers, firewalls) Ability to troubleshoot and resolve complex technical issues Excellent problem-solving skills and experience with root cause analysis Familiarity with VLANs, DHCP, DNS, and VPN configurations Experience in leading technical projects and client onboarding Strong communication skills to mentor and support junior engineers Relevant certifications (e.g., Azure, Microsoft Intune) are a plus Responsibilities: Serve as the final escalation point for high-severity incidents from 2nd line support Lead investigations for complex issues, performing root cause analysis and implementing solutions Maintain high-quality knowledge base articles and runbooks for internal and client use Troubleshoot and configure networking components, including switches, routers, and firewalls Manage VLANs, inter-VLAN routing, DHCP, and DNS Optimize wireless network performance and deployment Design, deploy, and manage Azure IaaS solutions, including Virtual Machines and storage Configure and support Azure networking features such as VNets and Azure Firewall Facilitate hybrid connectivity between on-premises and Azure environments Design and manage device enrollments across multiple platforms using Microsoft Intune Lead technical delivery for client onboardings and service handovers Drive infrastructure and endpoint-related projects, including Intune migrations and network refreshes Identify recurring issues and contribute to problem management processes Mentor 2nd line engineers in areas such as Intune, Azure, and networking Technologies: Azure Firewall IaaS Support Microsoft Intune Network Security VPN Cloud Android DevOps macOS Windows iOS More: We are an award-winning Managed Services Provider located in Norwich, offering a fast-paced and dynamic work environment. Our team is dedicated to supporting clients through advanced IT solutions and excellent customer service. As we grow, we are looking for a dedicated 3rd Line IT Technician to join us and help drive better infrastructure, security, and efficiency in our clients environments. We offer competitive benefits and opportunities for professional growth and mentorship within our technical team. last updated 10 week of 2026