Job Description
Retail Team Lead
Shoreditch, England United Kingdom
At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price
.
What You’ll Be Working O
n:
Customer Experience & Serv
* iceCustomer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experie
* nceCollaborate with Market Manager and Community Lead on coordination of events and activations, taking ownership of product operations and merchandising se
* tupSupport and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail le
* velProcess cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience l
* oopLeverage reporting to provide value in merchandising and store changes, driving positive sa
* lesResolving CEOs in a timely manner in line with Kotn customer experience guideli
nes
Operat
* ionsPerform managerial duties including closing, opening and standing in for Market Manager when ne
* ededLead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organiza
* tionTake initiative with ideating new processes to streamline operations and collaborate with Market Manager to provide a better omnichannel customer experi
* enceSupervise professional inventory counts as requ
ired
Visual Merchand
* isingLead execution of window installs and takedowns in alignment with corporate Campaign Dire
* ctionTake ownership of merchandise presentation and maintenance to represent the brand vision and maximize revenue in accordance to visual guide
* linesMaintain physical store cleanliness and organization to provide a safe and comfortable shopping enviro
* nmentEnsure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels ar
e low
What You’ll
Bring:
In
tegrityBe the face of the brand: maintains authenticity, live and communicate the Kotn values an
d ethos
Commu
nicationDemonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address oppor
tunities
Ada
ptabilityOptimistically acclimates to environments of change whether through process, industry or organ
izational
Col
laborationContributes to an environment that supports transparency and cooperation am
ong others
Additional Re
* quirements:1-2 years experience in a leadership role at a mid-volume, customer-driven retail
* environmentPrevious experience in operations and merchandis
* e is a mustA diverse set of interests
* and skillsMust have basic knowledge of Micr
osoft Excel