Job Description
The International Consumer Bank (ICB) is home to many of the firm’s most innovative and cutting-edge initiatives, including new products and services, acquisitions, investments, partnerships, and collaborations. This is the business responsible for building Chase UK (one of the UK’s newest banks), acquiring Nutmeg (the digital wealth manager), and investing in C6 (a leading digital Brazilian bank).
This role will support the Chase UK business. We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionize mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and are quickly expanding in the UK – but our approach here is unique. We're building the bank of the future from scratch, channeling a start-up mentality every step of the way – giving you the opportunity to make a real impact.
As a Banking Operations Control Manager at JPMorgan Chase within the International Consumer Bank, you will be part of a flat-structure organization. You will be responsible for leading and developing an enhanced control framework that supports a continuous and integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.
Our Banking Operations Control Management team is central to this venture, focused on delivering innovative ideas to our customers. We're seeking individuals with a curious mindset, who thrive in collaborative environments, and are passionate about new technology. Our team members are solution-oriented, commercially savvy, and have a keen interest in fintech.
Job Responsibilities
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function, and region to mitigate operational risk. Based out of Edinburgh, your daily responsibilities will include:
1. Assisting in the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies.
2. Collaborating and building relationships with Banking Operations stakeholders to identify potential risks associated with new and existing products, and developing strategies to mitigate these risks.
3. Supporting audit and internal testing activities, control design and testing, process/risk/control reviews, and issue management.
4. Conducting comprehensive risk assessments for product development and change initiatives, ensuring all potential risks are identified, evaluated, and addressed.
5. Monitoring and evaluating the effectiveness of existing controls and recommending improvements as needed.
6. Providing training and guidance to staff on control processes and risk management practices, fostering a proactive risk management culture across ICB.
7. Contributing to the Compliance and Operational Risk Evaluation (CORE) program, focusing on control design, risk identification, issue management, and reporting.
8. Partnering effectively with control colleagues across the firm, including business, operations, legal, compliance, risk, audit, and technology control functions.
9. Supporting consistent operational risk practices and control programs, including control reporting, risk mitigation, and performance evaluations.
10. Reviewing, analyzing, and managing program data (e.g., KRIs/KPIs) to assess the health of the operational risk and control environment.
11. Contributing to cross-departmental initiatives such as awareness programs, risk exposures, and training.
Required Qualifications, Capabilities, and Skills
* At least 3 years of experience in Operational Risk Management within a large financial institution, regulator, consulting firm, or retail investments manager.
* Strong skills in risk identification, assessment, and developing effective control mechanisms.
* Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
* Experience partnering with business units to manage risk-related issues and remediation efforts.
* Process mapping experience.
* Effective time management and prioritization skills.
* High attention to detail, accuracy, and integrity.
* Comfortable working in an agile and evolving environment.
* Team-oriented mindset with a passion for growth.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
Preferred Qualifications, Capabilities, and Skills
* Experience with tools such as JIRA, Confluence, Alteryx, or CORE is a plus.
* Knowledge of retail banking processes, regulations, and risk management.
* A relevant Bachelor's degree is preferred but not required.
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