Type of work: Full Time – Office based London – 1 day a month 1 day a week WFH after 6 months About Us As a leading Insurtech specialising in pet insurance, Tedaisy Insurance Group is dedicated to delivering quality products with exceptional digital customer experiences. We have a passion for pet well-being and are trusted by thousands of dog and cat owners throughout the UK. We’re ambitious, we’re passionate and we’re brave - always looking for ways to grow, improve and be the best we can be! About the role We are seeking an IT Service Manager to oversee IT service delivery, ensuring seamless technology operations that support business goals. The ideal candidate will drive IT service efficiency, enhance user experience, and ensure compliance with industry regulations. Key Responsibilities 1. IT Service Management & Operations Work with our IT support supplier to ensure timely incident resolution. Create & oversee IT service desk for our various tech platforms Manage problem management processes to minimize disruptions. On site triaging and 1st line support if needed 2. Service Delivery & Improvement Define and monitor SLAs, ensuring IT services meet business needs. Drive continuous service improvements and implement best practices. Optimize IT processes for efficiency and cost-effectiveness. 3. Risk, Security & Compliance Manage the transition to compliance with IT regulations (e.g., GDPR, NIST, ISO). Manage IT risks, cybersecurity, and business continuity planning. Conduct regular audits and ensure adherence to data protection policies. 4. Change & Vendor Management Lead IT service transitions and minimize operational disruptions. Oversee vendor relationships, ensuring contract compliance and service quality. Manage IT assets and software licensing. 5. Stakeholder Engagement & Strategy Act as a bridge between IT and end users, aligning IT services with company objectives. Provide regular reports and insights to senior leadership. Ensure a user-centric approach to IT service delivery. Qualifications & Skills Experience in IT service management, preferably in the insurance or financial sector. Certifications: ITIL, COBIT, or relevant ITSM certifications preferred. Skills: Strong organisational, problem-solving, and stakeholder management skills. Technical Knowledge: Familiarity with cloud services, cybersecurity, and IT infrastructure. What We Offer 25 days of holiday per year Your birthday off (paid) 4 x salary life assurance Company pension £500 towards your wellbeing each year Healthcare, including 24/7 GP advice and a mental health helpline. Discounts at hundreds of brands you know & love Employee assistance program