Job description
Operations Manager Required
Location: Heart of England Conference & Event Centre CV7 8DX
Salary: Negotiable with strong career progression opportunities
We are offering a fantastic opportunity to join our fast growing business that consistently achieves delighted feedback from clients. You will have the chance to stamp your mark on this forward thinking company and rapidly gain experience to enhance to career.
We have a very diverse business and are able to offer the chance to experience many sides of the hospitality business rarely offered in one place.
Aims & Objectives:
* To ensure that the Events run efficiently and profitably and be responsible for the business performance of all of Heart of England's Events both on site and off.
* To promote the facility at all times and to work on marketing, strategic & business development plans with relevant staff and Managing Director.
* To assist in the development of a strong brand and market position for Heart of England Conference & Event Centre and achieve a reputation for excellent customer service.
* To co-ordinate all events and staff at all times in an efficient and appropriate way
* To maintain high standards of food, service and health and safety at all times
* To organise shift patterns, and day-to-day management activities
Key Responsibilities & Accountabilities:
Responsible for:
* The business performance of the function; effectively planning and managing sales and profitability; recommending and organising promotional initiatives, events, discount schemes etc; preparing management reports on staff, food & drink and sales; setting budgets; planning and co-ordinating menus in conjunction with Chef to meet GP targets
* Co-ordinating the entire operation on the event side
* The efficient customer focused front of house operation, promoting customer satisfaction and dealing appropriately with any customer issues/complaints
* Meeting and greeting customers
* Recruiting, training, managing and motivating staff, leading by example
* Organising and supervising staff rotas and ensuring completion of holiday sheets
* Ensuring the punctuality and time keeping of your team to meet rota requirements
* Ensuring that all employees adhere to the company's uniform & appearance standards
* Maintaining high standards of quality control, hygiene, and health and safety
* Complying with all relevant legislation including health and safety; food hygiene & safety, fire safety regulations and licensing legislation
* Maintaining cleanliness and efficiency of all bars
* Promoting a safe, healthy and environmentally secure environment.
* Checking stock levels and ordering supplies
* Preparing cash drawers and providing petty cash as required
* Helping out in any area of the business when circumstances dictate
Person Specification:
* The ability to work and communicate effectively with the general public, other members of the team and with all levels of management
* Excellent organisation and time management skills
* Team player
* Ability to lead and motivate a team
* Good IT skills working on Resdiary and Rezlynx
* Ability to carry out risk assessments
* Awareness of statutory requirements applicable to food and drink service
* Proven experience in established bar, restaurant, conference or banqueting business
* People management/team leader experience with the ability to motivate and inspire performance
* Experience of being both a team leader and team member with proven 'people skills'
* Good general level of education
* Training in: Basic Food Hygiene; Appointed Person's First Aid; NVQ III or equivalent; Health & Safety; Supervisory Training; Customer Care
Must be able to drive and have access to your own transport due to our rural location.
Job Type: Full-time
Pay: £32,000.00-£40,000.00 per year
Benefits:
* Free parking
* On-site parking
Ability to commute/relocate:
* Fillongley: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Experience:
* Operations management: 3 years (preferred)
Work Location: In person