Aftersales Customer Support Specialist
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Franchised Motor Dealership - Salisbury
Our client, an independently owned, well-established main dealer are looking to recruit an Aftersales Customer Support Specialist.
The role of Aftersales Customer Support Specialist is to deal with, and process, all incoming leads and queries relating to the service and repair of customers vehicles, both via telephone, website and other digital formats.
You will be expected to process and manage outbound marketing activity to existing customers and identify and responding to their needs, using exceptional customer service and communication skills.
You will also be expected to upsell retention products through the use of professional sales techniques and to ensure the best experience for the customer.
You will have exceptional customer service and communication skills and have previous experience in a customer focused environment, preferably within a high-end brand. You will have a confident telephone manner and be able to work as part of a team and prioritise workloading.
Automotive experience is preferable but not essential as full training will be provided.
Monday to Friday 8.30am to 5pm
£24,800 basic - £31,600 OTE
This role could be part-time or full-time and can be discussed further.
Friendly, supportive team and excellent benefits package.
30 Days Annual Leave (including Bank Holidays)
Extra Holiday to celebrate your Birthday
Contributory Pension Scheme
Free Eyecare Vouchers
Life Assurance (3x your base salary)
Mental Health Support: 24/7 helpline access
Online Rewards Platform: Discounts at multiple retailers
Service Recognition: Celebrate your milestones (5, 10, 15, 20, 25 years)
Cycle to Work Scheme
Colleague Referral Fee: £500
Staff Discounts: On parts, servicing, MOT tests, vehicles, and motorcycles
Brand Training: Enhance your development with specific training
Career Progression: Ongoing support, coaching, and training
Interested? Apply in confidence today!
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!