Base pay range
This range is provided by Synamedia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Location: United Kingdom (Multi-site Support — travel between our UK offices: Weybridge, Chilworth, Maidenhead, Farnborough)
Type: Full-time | On-site | Travel required across UK sites
About the Role
We’re on the lookout for a driven, tech-savvy IT Support Specialist (Tier 2) who’s passionate about solving problems, elevating user experiences, and delivering stellar support to our internal teams across the UK and beyond. This role calls for someone proactive, detail-oriented, and ready to represent IT in front of executives and VIP users, all while managing complex troubleshooting across both Mac and PC environments.
You’ll collaborate with a global team, travel between our UK offices (Weybridge, Chilworth, Maidenhead, Farnborough), and play a vital role in keeping Synamedia connected.
What You’ll Do
* Provide Tier-2 IT support—remote and deskside—for global employees, VIPs, and executives.
* Troubleshoot and resolve issues related to hardware, software, network, printers, conferencing tools, and more.
* Manage tickets via chat, email, and phone with precision and empathy.
* Collaborate with other teams to resolve cross-functional issues and ensure seamless service.
* Create and maintain clear documentation and solutions for recurring technical challenges.
* Handle shipping logistics for remote users.
* Travel regularly across UK sites to provide onsite support and maintain service quality.
What You Bring
* 4+ years in a helpdesk or deskside support role.
* Outstanding customer service and communication skills, especially when working with senior leadership.
* Strong technical knowledge and troubleshooting skills for both Mac and Windows environments.
* Experience with: Microsoft Office 365, SharePoint, Active Directory
* PC/Mac hardware & software support
* Basic networking and telephony setups
* Exposure to Microsoft Azure or AWS (preferred).
* A Bachelor’s Degree is a plus, but not mandatory.
Why Join Us?
At Synamedia, diversity, inclusion, and flexibility are at the heart of how we work. We champion an environment where everyone feels safe to be themselves and thrive.
Here’s what we offer:
* Flexible working arrangements
* Diversity & inclusion campaigns (Pride, Cancer Awareness, and more)
* Community events that bring us together—across 20 global offices
Let’s Talk!
If this sounds like your next move, or you have questions or need any adjustments in the application process, don’t hesitate to reach out to our friendly recruitment team.
Let’s power the future of media—together.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Broadcast Media Production and Distribution, IT Services and IT Consulting, and IT System Training and Support
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