Claims Handler
Working Pattern: Hybrid, 2 days per week office based.
Salary: £25,989-£27,254 (pay award pending)
Location: Lincoln
Closing Date: Sunday 14 June 2026
Interviews: Thursday 25 June 2026
Responsibilities
* Record and manage property damage claims against the council and Lincolnshire Fire & Rescue from initial notification through settlement.
* Investigate claims, gather evidence, liaise with service users, council departments, insurers and other stakeholders.
* Assess liability and recommend settlements in line with council policies.
* Maintain accurate records and prepare reports for senior management.
* Identify and address potential fraudulent claims to protect council funds.
* Ensure compliance with statutory, legal protocols and internal procedures.
* Undertake similar duties as directed by the Insurance Manager.
Qualifications & Experience
* Experience handling insurance claims, preferably in a public sector environment.
* Strong communication and interpersonal skills.
* Ability to work collaboratively within a team.
* Organise and manage complex workloads, achieve targets, and adapt to changing circumstances.
* Analytical and problem‑solving skills with attention to detail.
* Proficiency in Microsoft Office and information technology.
* Excellent written, interpersonal and digital communication skills.
* Fluency in spoken English (Fluency Duty).
Legal and Employment Conditions
This role does not meet the requirements of the RQF Level 6 skilled worker visa sponsorship.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment.
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