About The Role
Are you an organised and confident communicator who thrives in a busy, people-focused environment? We have an exciting opportunity for a Patient Pathway Coordinator to join our friendly team at Practice Plus Group Surgical Centre, Gillingham (formerly Will Adams NHS Treatment Centre).
This role is ideal if you enjoy working in a fast-paced, call‑centre-style setting where most communication takes place over the telephone. You’ll be handling a high volume of calls and working in a busy, sometimes noisy office, supporting patients through every step of their healthcare journey — from referral to treatment.
If you’ve previously worked from home or in a one-to-one environment, please note that this position is fully on‑site and team‑based, with lots of interaction throughout the day.
What you'll be doing
As a key member of our administrative team, you’ll:
* Be the first point of contact for patients, GPs, and clinical teams — primarily via phone calls.
* Manage patient referrals, pre‑assessments, and bookings, ensuring every detail is accurate.
* Handle a high volume of calls with professionalism, empathy, and efficiency.
* Coordinate appointments, arrange transport or translation services, and update patient records.
* Support clinical teams by processing outcomes and scheduling follow‑up care or surgical procedures.
* Maintain confidentiality and provide excellent customer service, even under pressure.
* Contribute to a positive team atmosphere in a lively and collaborative office environment.
What we’ll look for in you
As an experienced administrator, you’ll bring:
* Excellent communication and listening skills — especially over the phone.
* Proven administrative experience, ideally in a busy customer service or call‑centre-style role.
* Strong IT and data entry skills (Word, Excel).
* The ability to stay calm and professional when handling multiple calls and priorities.
* A team‑focused mindset and a flexible, proactive attitude.
Experience in healthcare or medical administration would be an advantage, but we’re equally happy to hear from people with transferable customer service skills from other fast‑paced environments.
What you can expect in return;
* Salary: £24,666.64 per annum
* 37.5 hours per week
* 25 days annual leave (increasing with service) plus bank holidays
* Access to a wide range of wellbeing and lifestyle benefits
* Ongoing support and development opportunities to help you grow in your role
To apply for the role, contact sarah.melder@practiceplusgroup.com in our resourcing team.
Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date – for that reason it is encouraged that you do not delay in your application.
Our employment offers are subject to receipt of satisfactory pre‑employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the UK.
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