Account Manager
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Leatherhead, Hybrid
Our Client is a modern cloud consulting and managed services business who believes in empowering enterprises to innovate and thrive in an ever-changing digital world. Their professional services capabilities are recognised as being best-in-class by some of the worlds leading technology vendors and have earned global acclaim. They are trusted by technology vendors, channel partners and enterprise customers to solve complex business challenges and unlock the full potential of organisations through cloud, data centre and workspace technologies.
Job Summary:
Reporting to the Head of Sales, the Account Manager plays a key role in managing the day-to-day relationships and operational success of my clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication.
Collaborating closely with Strategy and Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account.
This role requires strong organisational skills, attention to detail, and the ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues.
Key Responsibilities and Core Objectives:
Act as the day-to-day contact for assigned accounts
Co-ordinate service delivery and management with internal teams to meet expectations
Monitor account performance and escalate issues as needed
Work with internal teams to prepare proposals, presentations, and reports
Maintain accurate records of customer insight, interactions, feedback, and engagement history
Proactively identify opportunities for additional account growth and/or expansion
Collaborate with marketing and alliance partner teams to support campaigns and events
Contribute to internal reporting and continuous improvement initiatives
Required
Qualifications and Experience
:
Customer Satisfaction: Deliver high-quality experiences through responsive communication and reliable account management.
Account Retention: Strengthen client relationships with consistent value, support, and engagement.
Revenue Growth: Identify upsell and cross-sell opportunities to expand account value.
Operational & Expectation Management: Track delivery progress, align outcomes with customer needs, and proactively manage expectations.
Customer Insight: Stay updated on client goals to drive proactive account development.
Issue Resolution: Address and resolve problems quickly to maintain trust.
Reporting: Share regular updates on account activity, client feedback, and service performance.
Relationship Building: Foster trust and long-term client partnerships.
Communication: Convey value clearly through professional written and verbal skills.
Attention to Detail: Ensure accuracy across tasks, documentation, and follow-up.
Problem-Solving: Anticipate and resolve challenges proactively.
Collaboration: Work effectively with commercial and delivery teams.
Solution Knowledge: Deep understanding of private cloud offerings and portfolio.
Time Management: Prioritise and execute efficiently in fast-paced environments.
Company Benefits:
Rewarding salary commensurate with experience
25 days leave plus public holidays
Hybrid working
Private healthcare
includes wellbeing and EAP
Pension and death in service Insurance
Company and social events
Employee recognition and reward
Professional development programme
Discounted retail, travel, and entertainment
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